Terms & Conditions
Orders & Shipping
- All in stock items will be shipped within 3 business days upon confirmation of payment. All back-ordered items are shipped as soon as the stock are made available.
- Deliveries within Peninsular Malaysia will take 2 – 3 business days and deliveries to East Malaysia within 3 – 7 business days from date of shipping.
- Orders will be delivered using express courier service.
- Hatsuno Sdn. Bhd. ensures that all items are packed and shipped out in good condition.
- We will provide the courier tracking number to customers upon shipment of orders.
- If you live near our office, just drop-by. You have the option to pick-up your online purchase physically.
- For orders outside of Malaysia please contact us at care@hatsuno.com or WhatsApp us at +60 11 2288 5500
Payment Options
- Manual bank transfer – Over the counter cash or cheque payment can be made to our Maybank account no. 507246228916 Hatsuno Sdn. Bhd.
- FPX – Payment gateway that allows you to make real time online payments using your bank account. All you need is an Internet banking account with any participating banks.
Exchange & Refund Policy
For health and safety purposes, products sold are not refundable. In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 3 days after receiving the shipment. After which period the product will become ineligible for replacement. Customers will need to contact and send evidence to care@hatsuno.com along with the following information:
- Name
- Order Number
- Contact Number
- Consignment note with recipient’s name & signature
- Describe the reason for the request of replacement
Our team will verify and notify you via email on the exchange process.
Sale items are not applicable for exchange.
PRIVACY POLICY
Hatsuno Sdn. Bhd. is committed to protecting the privacy of all our consumers. Our privacy policy intends to provide our consumers with a safe and secure online shopping experience. This privacy policy protects consumers providing information through the website and is not intended to protect business information. By shopping on our store, you agree to collection and use of your information.
YOUR PRIVACY
We will not divulge your personal information, email address, credit card information to any third parties site without your permission, unless you have requested or authorized us to do so. We do not sell your personal information to any third parties site for any reason. Your personal information may however, be shared with third parties to complete a transaction that you have authorized us to do so.
MARKETING
If you have joined our mailing list, you will receive occasional updates with the latest products and special offers from Hatsuno Sdn. Bhd. In addition, you will also have the opportunity to receive such updates and offers from third parties sites that are in collaboration with Hatsuno Sdn. Bhd. All members of Hatsuno Sdn. Bhd. have the option of opting out of receiving such updates. You can click on the unsubscribe link sent in the mailers.
COOKIES
A cookie is a small file that is stored on your hard drive. By registering an account with us, your computer will store an identifying cookie by remembering your email add, saving you time each time you log into our store. If you wish to prevent cookies from being stored on your computer, you can change the settings on your browser.
PROTECTING YOUR SECURITY
Your personal information provided by you may be used to conduct appropriate anti-fraud checks. If requested by a credit reference of fraud prevention agency, your personal information may be disclosed. Hatsuno Sdn Bhd reserves the right to amend the terms from time to time without prior notice.
If you have any clarifications, kindly email us at care@hatsuno.com.
